Over-stocked?
Water damage?
Closing down sale?
Shops going bust?
One can but hope this is a privately run company because if there were shareholders, the muppet that continually appears on the TVCs would have been fired by now. Do we believe him anymore? No, obviously not. But in the most recent adverts he’s even roped in a couple of [...]

The Straight Edge Cheat Sheets are very quick bullet-point guides for marketing, sales and all sorts of other things. No fluff, no bullshit. Just basic, easy-to-remember pointers.
Have A Plan – don’t wait until you’re losing a customer; make sure you have a plan from day 1 with which to keep them.
Focus – concentrate your time [...]

Well, okay die is maybe too strong a word but after 85 minutes on the phone to them last week (god knows how that is going to rack up on my mobile bill) I feel that Telstra really should die.
This was what was needed: cut off one phone & broadband; re-connect phone and cable service. [...]

Well, why not open a restaurant? Eh?
Okay. So no capital then? Why not just open up your house as a restaurant? Maybe just once, twice a week. Tell some friends about it and see what happens.
This idea comes on the back of an article in PSFK’s newsletter about MsMarmitelover’s Underground Restaurant in Kilburn and Horton [...]

I struggle to work out if this is good customer service, or annoying customer service. Or both.
I booked the car in last week because the air con had gone. It was like driving about in an oven. Went in on a Thursday, they has a space for the Monday. Great. Went in Monday, left it [...]

It’s been a while, but as usual, something happened last night to make me want to write.
Now, first things first, I fully accept that should I have opted to do so, there would have been plenty of public transport to service my exit from Suncorp Stadium and Caxton Street on Saturday night. But obviously I [...]